We want you to be thrilled with your purchase, so if for any reason you’re not, please get in touch within 7 days of receiving your item so we can give you the return address and assist with the return. (Please note, the 7 day term begins the day after your parcel has been signed for on delivery). The item must be returned by a fully insured method, in the original packaging and condition to the address given. If the item is sent to the incorrect address or we are not notified before posting, any costs incurred will be deducted from the total refund. Once the item is received and confirmed to be in its original condition, the price of the item minus the original postage and any original processing fees will not be included in the refund (processing fees vary depending on method of payment). The return postage cost will also be the responsibility of the buyer.  If returning from outside the UK the item must be returned with the original customs form, clearly marked 'RETURN' on the outside of the parcel. If any customs charges are incurred shipping the item back into the UK, these will need to be paid for by you, the buyer, or they will be deducted from the refund total.  ​ If the item arrives damaged please contact us as soon as possible to arrange a return. You must sign for the package and include the word "damage". You must send photos of the parcel in the condition it arrived in to hello@goldhawkjewellery.com. Items resized or modified by us or by you/your jeweller are not returnable. Items that have been paid for using a layaway plan are non-refundable. ​ We can not accept returns on items where damage occurs once worn. We do not accept returns on items purchased through Layaway.