We want you to be thrilled with your purchase. So if for any reason you are not, we offer a 14-day return policy. We will refund you, excluding any original delivery cost (this varies depending on your location and cost of the item - and is not necessarily the price that you paid in your order), to your original payment method within 14 days of receiving the item back, providing that it is in the same condition as when it was sent out (unworn, unaltered, and undamaged). The original branded ring/chain box should also be returned. The buyer is responsible for the cost of the return shipping and this will not be refunded. We do not offer returns on sale items, discounted items, altered pieces (such as those that have been re-sized by us or you) or items that have been purchased through a layaway payment plan (including Paypal in 3 or direct with us). Please note that any purchase cancelled before shipping will be charged a re-stocking fee equal to the fees incurred by Goldhawk Jewellery by the payment provider who facilitated the order. This is not negotiable and varies depending on the method of payment. Should you wish to return an item, please contact us on hello@goldhawkjewellery.com quoting your order number and we will issue the return address and further details you may need. The item must be returned by a fully insured method, in the original packaging and condition to the address given. If the item is sent to the incorrect address or we are not notified before posting a return, any costs incurred will be deducted from the total refund. Once the item is received and confirmed to be in its original condition, the price of the item minus the original postage cost will be refunded to the original payment method. We reserve the right to charge a 15% restocking fee if we deem necessary. If returning from outside the UK the item must be returned with the original customs form, clearly marked 'RETURN' on the outside of the parcel and any customs paperwork. If any customs charges are incurred shipping the item back into the UK, these will need to be paid for by you, the buyer, or they will be deducted from the refund total.  ​ If the item arrives damaged please contact us as soon as possible to arrange a return. You must sign for the package and include the word "damage". You must send photos of the parcel in the condition it arrived in to hello@goldhawkjewellery.com. We can not accept returns on items where damage occurs once worn.